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STORE POLICY

Customer Care

At Pampered by Promise, we value our customers and strive to provide exceptional customer care. Our Customer Care Policy outlines our commitment to ensuring your satisfaction and addressing any inquiries, concerns, or issues you may have. Please review the following guidelines:

  1. Prompt and Responsive Service: a. We are dedicated to providing prompt and efficient customer service. b. Our customer care team will respond to your inquiries and concerns in a timely manner during our business hours. c. We aim to acknowledge customer inquiries within [specify timeframe, e.g., 24 hours] and provide a resolution as quickly as possible.

  2. Knowledgeable and Friendly Support: a. Our customer care representatives are well-trained and knowledgeable about our soap products and services. b. We are committed to providing accurate information, addressing your questions, and assisting you in making informed decisions.

  3. Communication Channels: a. We offer multiple channels of communication to ensure accessibility and convenience for our customers. b. You can reach our customer care team through [list preferred communication channels, such as phone, email, and live chat]. c. Our business hours and contact details will be clearly displayed on our website and other communication platforms.

  4. Product Information and Guidance: a. We provide detailed product information, including ingredients, usage instructions, and any relevant safety precautions. b. Our customer care team can guide you in selecting the most suitable soap products based on your preferences and needs.

  5. Order Support: a. We offer assistance throughout the order process, from placing an order to tracking its delivery. b. Our team will ensure accurate order processing, address any order-related issues, and provide tracking information promptly.

  6. Quality Assurance: a. We take pride in the quality of our soap products and are committed to ensuring your satisfaction. b. If you encounter any issues with the quality of our soap products, please contact our customer care team for assistance and resolution.

  7. Feedback and Suggestions: a. We value your feedback and suggestions as they help us improve our products and services. b. We encourage you to share your experiences, suggestions, and concerns with us, and we will attentively consider them.

  8. Privacy and Data Protection: a. We respect your privacy and handle your personal information with the utmost care. b. Our customer care team adheres to strict privacy and data protection policies to ensure the confidentiality and security of your information.

  9. Continuous Improvement: a. We are committed to continuous improvement in our customer care practices. b. We regularly assess customer feedback and evaluate our processes to enhance your experience with our soap products and services.

Please note that this Customer Care Policy is subject to change without prior notice. The most up-to-date version will always be available on our website.

If you have any questions, concerns, or require assistance, please do not hesitate to reach out to our customer care team at Pampered by Promise. We appreciate your trust in us and look forward to serving you with excellen

Privacy & Safety

  1. Collection and Use of Personal Information: a. We collect personal information, such as your name, contact details, and payment information, solely for the purpose of processing your orders and providing efficient customer service. b. Your personal information will not be shared, sold, or rented to third parties for marketing purposes without your explicit consent. c. We may use your personal information to communicate with you about your orders, provide product updates, and offer personalized recommendations.

  2. Secure Transactions: a. We use secure payment gateways and industry-standard encryption technologies to safeguard your payment information during transactions. b. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

  3. Data Retention: a. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. b. If you wish to have your personal information removed from our systems, please contact our customer support team, and we will promptly assist you.

  4. Cookies and Tracking Technologies: a. We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. b. These technologies help us analyze website traffic, understand user preferences, and improve our services. c. You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain features and functionality of our website.

  5. Third-Party Services and Links: a. Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those websites. b. We recommend reviewing the privacy policies of any third-party websites before providing them with your personal information.

  6. Minors: a. Our products and services are intended for individuals of legal age. We do not knowingly collect personal information from minors without parental or guardian consent. b. If we become aware that we have unintentionally collected personal information from a minor, we will take prompt steps to delete such information from our records.

  7. Communication Preferences: a. We may occasionally send you promotional emails or newsletters with your consent. b. You have the option to opt out of receiving marketing communications by following the unsubscribe instructions provided in the emails or by contacting our customer support team.

  8. Updates to the Privacy & Safety Policy: a. We reserve the right to update or modify this Privacy & Safety Policy at any time. b. Any changes to the policy will be reflected on our website, and the updated version will have a revised date indicating the effective date of the changes.

If you have any questions or concerns about our Privacy & Safety Policy, please contact our customer support team. We are committed to protecting your privacy and ensuring a secure shopping experience at Pampered by Promise.

Wholesale Inquiries

Thank you for your interest in partnering with Pampered by Promise for wholesale opportunities. Our Wholesale Inquiries Policy outlines the guidelines and procedures for businesses seeking to establish a wholesale relationship with us. Please review the following information:

  1. Wholesale Application Process: a. To initiate the wholesale application process, please visit our website or contact our wholesale department directly. b. You will be required to provide essential information about your business, including company name, contact details, and any relevant business licenses or permits.

  2. Eligibility for Wholesale Accounts: a. We welcome inquiries from businesses that align with our brand values and wish to resell our soap products. b. We reserve the right to evaluate each wholesale application and approve accounts based on our criteria and availability.

  3. Wholesale Pricing and Minimum Order Quantities: a. We offer competitive wholesale pricing to approved wholesale partners. b. Minimum order quantities may apply, and they will be communicated during the application process or upon approval.

  4. Product Availability and Ordering: a. Our wholesale partners will have access to our current product catalog, including available soap products and related items. b. Wholesale orders can be placed through our designated wholesale portal, email, or other agreed-upon methods. c. Availability of products may vary, and we will do our best to fulfill your requested quantities.

  5. Payment Terms and Methods: a. Wholesale orders must be paid in full before shipment. b. We accept various payment methods, including bank transfers, credit cards, or other mutually agreed-upon arrangements.

  6. Shipping and Handling: a. Shipping costs will be calculated based on the destination, order weight, and shipping method. b. Wholesale partners are responsible for shipping and handling charges, unless otherwise specified in a negotiated agreement.

  7. Returns and Exchanges: a. Wholesale orders are typically considered final sale, and returns or exchanges may be subject to approval on a case-by-case basis. b. If you encounter any issues with the delivered products, please contact our wholesale department within [specify timeframe] to discuss potential resolutions.

  8. Marketing and Promotion: a. We encourage our wholesale partners to market and promote our soap products within the boundaries of any mutually agreed-upon guidelines. b. Co-marketing opportunities, such as cross-promotions or joint marketing campaigns, may be explored on a case-by-case basis.

  9. Confidentiality and Non-Disclosure: a. As a wholesale partner, you may gain access to proprietary information, product details, or trade secrets. We expect you to maintain confidentiality and not disclose any sensitive information without prior written consent.

  10. Modification or Termination: a. We reserve the right to modify or terminate wholesale partnerships at any time, based on our discretion and in compliance with any existing agreements.

Please note that this Wholesale Inquiries Policy is subject to change without prior notice. The most up-to-date version will always be available on our website.

If you have any questions or would like to initiate the wholesale application process, please contact our wholesale department. We appreciate your interest in Pampered by Promise and look forward to the possibility of working together.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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